Tacoma – September 11, 2026 -- Best Heat & Air has introduced guaranteed service timelines and NATE-certified technician standards for homeowners across Pierce, King, and Thurston counties in Washington State.
The HVAC provider restructured its regional logistics and technician dispatch protocols to meet rising demand for heating and cooling repairs during extreme weather. The changes cover residents from North Seattle to Tacoma and Olympia.
Priority Dispatching Targets Faster Emergency Response
The company says its new dispatch system is designed to minimize downtime during summer heatwaves and winter freezes by prioritizing emergency calls.
Every Technician Must Hold NATE Certification
Best Heat & Air now requires all field technicians to complete North American Technician Excellence (NATE) certification along with ongoing manufacturer training. The company states this ensures technicians can service heat pumps, ductless mini-splits, high-efficiency furnaces, and indoor air quality systems in compliance with local building codes.
Coverage Spans Three Counties
Dedicated service fleets now cover Pierce, King, and Thurston counties in full, according to the company.
A company representative said homeowners in Puget Sound should not have to wait days in uncomfortable or unsafe temperatures for reliable HVAC service, adding that guaranteed response windows and technician standards are intended to give residents peace of mind across all three counties.