Waltham

Waltham – – October 11, 2026 -- National Grid is holding free, in-person Customer Assistance events across Massachusetts in October 2026, where customers can get one-on-one help with winter heating bills and learn how to apply for Home Energy Assistance Programs (HEAP).

Trained National Grid Advocates will staff the events. They can explain bill management options, share energy-saving tips and walk customers through the HEAP application. Chief Customer Officer Bill Malee said the company is encouraging customers to "act now" and use the programs available before the heating season starts.

Income-eligible customers can apply for HEAP from October 1, 2026

Gas and electric customers in Massachusetts can check eligibility and application steps for each program. Other options covered at the events include payment assistance, a Budget Plan, the Tiered Discount Rate Program and the Arrears Management Program.