70% of Families Use AI to Find Senior Living, but Still Tour
WASHINGTON – November 04, 2026 -- Seven in 10 families (70%) now use AI assistants such as ChatGPT and Claude when searching for a senior living community, yet 75% say they would not make a final decision without independent validation, according to new U.S. News & World Report research.
The online survey, fielded by an independent third-party platform, reached more than 500 U.S. adults who were actively researching or had recently moved into senior living communities.
Younger relatives drive AI use in the search
Adults ages 18 to 44 adopt AI at the highest rates, and grandchildren are a key force. They use it to research care options, draft inquiries and vet safety records for grandparents. Within this age group, 53% use AI for discovery and side-by-side facility comparisons, 33% use it to draft outreach emails and 32% use it to investigate safety records and complaints.