SHERIDAN, WYOMING – Feb. 26, 2025 – Today’s hotel guests are increasingly looking for personalized experiences. In fact, a recent research study of 1,749 hotel guests by Medallia found a strong link between personalization and overall satisfaction. So, how can you deliver individualized experiences that boost loyalty? Here are three ways that customizable TV screens can help you delight guests—and even drive more revenue, sponsored by DISH Business.
Spotlight Exciting Amenities for Enhanced Guest Experience
Customizable TV screens offer a unique opportunity to create a comprehensive property information hub. This hub can spotlight unique amenities and provide essential property details, ensuring guests maximize their stay. By highlighting these offerings, hotels can encourage greater engagement and satisfaction. Furthermore, these screens can be utilized to promote paid amenities, opening new avenues for revenue generation. Hotels can also sell advertising space to surrounding businesses, effectively providing guests with a local experience while simultaneously boosting non-room revenue. This dual approach not only enhances the guest experience but also creates additional revenue streams.
Provide a Premium, Personalized Experience to Encourage Repeat Visits
Encouraging repeat visits is crucial for hotel success. One effective strategy is providing premium-feeling stays. With OnStream by DISH Business, delivering a 5-star experience has never been simpler. The platform’s easy drag-and-drop UI builder empowers hotels to customize TV screens seamlessly, working with existing TVs and infrastructure—eliminating the need for costly or time-consuming updates. “Our easy drag-and-drop UI builder lets you customize TV screens and works with your existing TVs and infrastructure—no costly or time-consuming updates required,” states a representative from DISH Business. Hotels can enhance their brand presence with customizable TV UIs that feature branded photos, colors, logos, and more. Furthermore, the option to greet guests by name on in-room TVs with optional PMS integration adds a personal touch that enhances the guest’s sense of welcome and belonging.
Customize Screens Across Different Zones for Targeted Engagement
OnStream by DISH Business provides the flexibility to customize on-screen experiences at the room block, common area, and individual guest-room level. This capability significantly increases appeal to events and group bookings, while also enhancing offerings to VIP guests. Hotels can greet event attendees on common-area TVs, streamlining events with on-screen itineraries and reminders. This targeted approach ensures that each guest receives a tailored experience, enhancing satisfaction and loyalty. By customizing screens across different zones, hotels can create a cohesive and personalized environment that caters to the specific needs of various guest segments.
Driving Revenue and Loyalty Simultaneously
The integration of customizable TV screens offers a powerful tool for hotels looking to enhance guest loyalty and drive revenue. By spotlighting amenities, providing personalized experiences, and tailoring content to different zones, hotels can create a memorable and engaging environment. “Want to see how customizable TV screens can help you boost guest loyalty and revenue all at once?
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